📦 Return & Refund Policy
Thank you for choosing KitakamiKids! We take immense pride in the craftsmanship of our DINO Collection. If for any reason you or your little explorer are not entirely satisfied with your purchase, we are here to help you with a smooth and transparent return process.
⏱️ 30-Day Return Window
Under European Union consumer protection laws, you have the right to return your purchase. At KitakamiKids, we extend this peace of mind to a 30-day return policy. You have 30 days from the date you received your package to request a return.
📋 Eligibility Criteria for Returns
To be eligible for a full refund, please ensure that:
The furniture is completely unused, un-assembled, and in the same pristine condition that you received it.
The item must be repacked securely in its original flat-pack packaging, including all protective foam, hardware (screws), and the assembly manual.
Please note: Any item that has been fully assembled, shows signs of cosmetic wear (scratches, dents), or is missing original structural components cannot be accepted for a standard refund.
❌ Non-Returnable Items
Customized or Personalized Products: If you requested a specific custom name engraving, custom color scheme, or a non-standard adjustment tailored exclusively for your child, these items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.
🚚 Return Shipping Costs & Logistics
Customer Responsibility: Unless the item arrived damaged or defective due to a courier error, the customer is responsible for arranging and paying for the return shipping costs back to our workshop.
Recommendation: Because our premium birch plywood packages are heavy and voluminous (ranging from 20 kg to 30 kg), we highly recommend using a tracked, insured shipping service (such as DHL or DPD). KitakamiKids cannot be held responsible for return packages that are lost or damaged in transit before reaching our workshop.
🔧 Damaged, Defective, or Incorrect Items
We inspect every single panel and component microscopic-level before it leaves our family workshop. However, if your package arrives damaged during transit or contains a manufacturing defect:
Please inspect the package immediately upon delivery.
Contact us within 48 hours of receipt at office.kitakami@gmail.com
Provide your order number along with clear photos of the damaged packaging and the affected components.
We will arrange and pay for a replacement part or a full replacement product to be shipped to you as a priority, completely free of charge.
💰 Refunds Process
Once your return package is delivered back to our workshop, our team will inspect the items within 3–5 business days.
If the return is approved, we will process your refund immediately.
The credit will automatically be applied to your original method of payment (Visa, Mastercard, Apple Pay, or Google Pay).
Depending on your bank or card issuer, the funds typically take 5–10 business days to reflect in your account.
✉️ How to Initiate a Return
To start a return, please contact our family support team at office.kitakami@gmail.com with your order details, and we will provide you with the exact return shipping address and instructions.