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SHIPPING POLICY

1. General

This Shipping Policy applies to products purchased through www.kitakamikids.com.

Orders are prepared and dispatched by or on behalf of:

FAMILY BUSINESS SOLUTIONS SRL
Kitakami Kids
Ovidiu, Constanța County, Romania

2. Production and Processing Time

Many Kitakami Kids products are manufactured to order or offered on a pre-order basis.

Production and processing times are displayed on individual product pages where applicable.

Current examples include:

  • TurnREX: delivery within 9-10 days from purchase production time;

  • BiblioREX: delivery within 9-10 days from purchase.

The information displayed on the individual product page at the time of purchase takes precedence where it contains a more specific estimate.

3. Delivery Destinations

We deliver to destinations made available through the website and checkout.

Certain products currently include delivery within Europe in the advertised price.

If your country or address cannot be selected during checkout, please contact us before ordering.

4. Shipping Costs

Shipping costs are displayed on the relevant product page and/or during checkout.

Where a product is expressly advertised with free shipping, free delivery or delivery included, no separate standard delivery charge will be applied within the geographic area covered by that offer.

Any additional services or exceptional delivery requirements requested by the customer may result in additional charges where agreed in advance.

5. Estimated Delivery Times

All delivery times are estimates unless a specific binding delivery date has been expressly agreed.

Delivery may be affected by:

  • manufacturing times;

  • product availability;

  • order volume;

  • courier schedules;

  • public holidays;

  • weather;

  • customs procedures for applicable destinations;

  • transport disruption;

  • force majeure.

We will make reasonable efforts to keep customers informed of material delays.

6. Delivery Information

Customers are responsible for providing accurate:

  • recipient name;

  • address;

  • postcode;

  • telephone number;

  • email address;

  • other delivery details requested during checkout.

We are not responsible for delays or additional costs caused by incorrect or incomplete delivery information supplied by the customer.

If an order is returned to us because the customer supplied an incorrect address or failed to accept delivery, reasonable additional reshipping costs may be charged, subject to applicable consumer law.

7. Large or Flat-Pack Products

Certain furniture products may be shipped disassembled using flat-pack packaging to facilitate safer and more efficient transport.

Assembly may be required after delivery.

Assembly instructions and relevant hardware are supplied where stated in the product description.

8. Inspection on Delivery

Customers should inspect packages as soon as reasonably possible after delivery.

If the packaging appears significantly damaged, we recommend:

  • taking photographs before opening it;

  • documenting the package and product condition;

  • contacting us promptly.

Transport damage should be reported to shimakazedesign@gmail.com, preferably together with the order number and photographs.

Reporting visible damage promptly helps us investigate the issue with the carrier and does not affect mandatory statutory rights.

9. Customs and Import Charges

For deliveries outside the European Union, where such delivery is available, import duties, customs charges and local taxes may apply.

Unless expressly stated otherwise at checkout, these charges are generally the responsibility of the customer.

Customers outside the EU should check applicable import requirements before ordering.

10. Delayed or Lost Shipments

If your order appears to be significantly delayed, please contact us.

We will investigate the shipment with the relevant delivery provider where appropriate.

Nothing in this section limits the seller's statutory obligations regarding delivery of consumer goods.

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